Missed-call text-back for a appliance repair company
A tech under a dishwasher cannot answer the phone, and the homeowner with a warm fridge has the next shop's number on screen. At 120 calls a month and a 26% miss rate, a two-van shop loses roughly 19 bookings a month, over $4,000 at a $220 ticket. Put your own numbers in the calculator. The fix is a text that fires within 30 seconds of a missed call, names the trade, and asks which appliance and what zip code.
The mistake is a generic "we noticed you called" text two hours late. After two weeks, working looks like a missed-call reply rate of 30% to 50% and a Monday report of calls received, answered and booked.